Warranty
Our Guarantee
Every Ane D'Bittencourt Fine Jewelry piece is handcrafted with the highest quality materials, including rare, natural, certified stones and selected diamonds. Our photos and videos are taken in professional settings, with high resolution and natural light.
What the Guarantee Covers
- Handcrafting defects
- Material defects at the time of purchase
- Structural problems not caused by normal wear and tear or accidental damage
- Problems due to lack of proper jewelry care.
Duration
Our jewelry is covered by a guarantee for 12 months from the date of purchase.
How to Request Assistance
To claim the guarantee, please contact us via email, attaching proof of purchase and a description of the problem. We will assess each case individually and arrange for the repair or replacement of the item.
Exclusions
- Damage caused by normal wear and tear
- Accidental damage or misuse
- Modifications made by third parties
For any questions, please do not hesitate to contact us.